Amba Hotel Charing Cross - London

The room was comfortable and clean.

I was disappointed that the mini bar was empty and would therefore have had to order from room service had I wanted anything. I found the TV remote control to be very dirty and it should be included in the cleaning routine.

The location was excellent, in the heart of London and right above a central underground station. We stayed at a jr suite, which was a very large room with enough space to accommodate three adults. The staff was friendly and efficient.

The lobby was grand but dark. There was no option for casual or kid friendly food in the hotel.

Fabulous location for all major attractions - turned up a bit early and staff were very helpful in getting me into a room ahead of time.

THE central location, the freindly staff

The staff were helpful, the general environment was good it was ideally situated

The self service breakfast was cool and not covered.

it's central location and lovely reception area with tea lights

awoke to drilling within building early morning.

The professional manner and helpfulness of staff plus the ambience of the hotel - comfortable and relaxing.

For it's price the quality of breakfast could have been improved upon.

The staff in reception very helpful. we are regulars and always stay with you when we come to London.

There were works going on at the time we were trying to sleep.

Excellent location at only few steps from the hearth of London and with two metro stations (Charing Cross & Embankment) to reach every location in a while.

Bad acoustic insulation (noises from other rooms & corridors).

A lovely hotel in a central location, and the staff were fantastic.

The location is excellent, being right above Charring Cross Station and within walking distance to all the West End theatres. The hotel itself is very nice and our room was great. Breakfast was also nice, with gluten-free bread offered to my girlfriend.

Upon arrival at 1.45 pm we were offered an upgrade to a junior suite for an extra 50 pounds. We accepted but wanted to check in straight away as we had a theatre show at 3.30 pm. Reception said the room would be ready in 10 mins. We finally got into the room at 2.45 - unacceptable! The bottle of wine that was offered upon the upgrade was also not delivered until later I asked about it. Given we were in a hurry to get ready and get to the show I didn't have time to make a big deal of it. When asked we were given a late checkout, 1pm instead of 12, which was something I guess. But I definitely got the impression the reception staff did not care at all about the customer and were merely chasing extra dollars from the customer.

The staff were very polite and friendly and the candles and decorations around the hotel were beautiful giving it a romantic atmosphere. The bed and room were very comfortable.

Our room was next to a side street with trucks arriving very early with deliveries and it was noisy! And our phone rang every 30 minutes from around 8am (we were too tired to figure out why!) And the attendant walked into our room at around 9am even though we had locked the door and put the latch on.

The location is fantastic 5 minute walk to Covent Garden, located directly on the Strand, 15 minutes walk to Oxford street and 5 minutes to The Mall, Buckingham Palace and The Embankment! The staff were fantastic, couldn't do enough for you. Perfect hotel for a stay in London; especially a theatre break.

The location was perfect for sightseeing, entertainment and tube stations. The staff are friendly and extremely helpful. The hotel is beautiful and the use of candles in the evening adds to the ambience of the building. My daughter and I enjoyed our stay and will definitely return in the future.

For central London, the room was a fair size and reasonably good. But it's room only advertised price was in the region of £200 a night. Most of the common parts (grand staircase and halls) were nicely restored.

As I parked my car my wife was coerced into a room upgrade. This involved walking two extra corridors and finding a second lift. Incredibly this 4**** hotel has no restaurant - now I know why. The Brasserie served the worst, virtually inedible steak meal of my life. The potted shrimp starter almost certainly caused us our very upset stomachs. The steak was tepid, stringy, tough, full of tendons and abysmally prepared. It was served, looking most unappetizing, with no steak knives on an unhygienic wooden board. Bizarrely the chips, which were good, came in a stainless steel cup. After this exceptionally poor meal they attempted to charge us full price, knowing the steak was awful. The Brasserie is a crowded joke of a narrow cafe with no room to pass between the very small tables. Avoid at all cost.